Your result pointed toward a Diagnostic Assessment – an interactive tool that helps visitors identify the issue, gap, or challenge they may need help solving.

This type of tool is especially useful when people know something is not working, but they are not sure what the real problem is or what kind of support they need next.

Use this result sheet to think through how a Diagnostic Assessment could help your visitors make sense of what is happening before they reach out.

It includes space to consider:

Want help mapping this out?

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